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Wait times improving for driver's license renewal | News

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Wait times improving for driver's license renewal
News

UPDATE -- ATLANTA, GA

Twenty days after tougher, federally mandated ID requirements to renew a GA driver's license kicked in, excruciating wait times seem to be improving.

In the first week and a half, some drivers reported waiting up to five hours to have their paperwork processed. But now it seems, both drivers and DDS employees are becoming more acquainted with the new list of required documents. 

One reported snag, however, is the requirement for women with different names on their birth certificate and driver's license due to marriage, to present an original marriage certificate. 

If you were married in Georgia, and you need to obtain an original marriage certificate, click here.

7/13/12

VILLA RICA, Ga. -- If you have no idea where you last left your marriage license, start looking now.  You'll need it when you head to the Deptartment of Drivers Services to renew your license under the new Secure ID program.

Julie Dobbs has spent hours digging through boxes to find hers.  She got married 26 years ago and hasn't thought much about her license since.

"I got up early this morning, I've got boxes everywhere. I don't know where it is," Dobbs said.

When she left her house in Villa Rica for the 30 minute drive to the closest DDS office in Carrollton she thought she had all the documents she would need.

"I had my social security card, my birth certificate, two bills," said Dobbs.

But after waiting three hours she learned she also needed her marriage license.  She was able to get a temporary license, but will have to return within 120 days to complete the process.

Another viewer in Roswell emailed us after waiting four hours at the DDS office in Canton. She went back home for her license, but still got turned away because it wasn't certified. That means she'll have to go to the county office in Decatur where she got married to get an official copy before heading back to DDS.

"Original notary, everything with original signatures, they are not taking copies," Dobbs said empathetically.

Dobbs says she'll end up at the county clerk's office soon if she still can't find her license. But is frustrated the process is quickly burning time and money she says could be better spent.

"That's ten dollars worth of gas I could be using to go back and forth to work," said Dobbs.

Other common situations that might affect a person's last name:  divorce and adoption.  You can click here to see a survey the DDS has created to help drivers figure out exactly what documents they'll need before making multiple trips.

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